Ride quality encompasses many factors that influence how a bike feels to ride. We break it down into a myriad of elements, including sizing/fit, adjustability, ride comfort, handling, motor engagement, user interface, etc. We tested the Hauler with and without cargo weight on its rack to evaluate its ride quality.
Beginning with sizing and fit, I found the Hauler to be generally sized well. Its single frame size is intended for riders between 5’3” and 6’6”. To accommodate such a wide height range, it features an adjustable stem paired with 790mm BMX-style riser handlebars, allowing riders to customize the handlebar height and reach precisely.
Additionally, the seatpost offers eight total inches of saddle height adjustment, though we found that the included cargo basket prevented the saddle from reaching its lowest position when installed. The basket also prevented us from removing the second battery, so we needed to remove the basket or charge the battery on the bike.
In terms of comfort, the Hauler’s contact points and suspension worked well. I mentioned the thick, remarkably supportive saddle, but I also appreciated the ergonomic faux leather grips. The front suspension successfully softened bumps when riding, though its effect on the bike’s handling was not always positive.
When carrying cargo, I experienced a “loose” or “divey” sensation when cornering that seemed to be a combination of frame flex and the fork’s 70 mm of travel. I preferred the bike’s feel with the suspension locked out, but the frame flex issue was still present; we encourage Heybike to stiffen the frame in the future to improve the overall ride feel.
Additionally, I noticed that one of the Hauler’s two kickstands (a traditional chainstay-mounted single-leg and a dual-leg center stand) would often drag when cornering. We recommend that the brand source a lower-profile center stand to avoid this.
We also feel that some small changes to the bike’s geometry would be beneficial to its overall handling. By slackening the head tube angle, the ride would feel more stable, and its steering would be more relaxed. This change would also bring the bike’s reach to a more comfortable starting place.
Another more significant point of critique centers around the Hauler’s motor engagement, which was inconsistent throughout our testing. At times, the motor engaged quickly, while at other times, it required multiple full rotations of the cranks before the pedal assist ramped up. Especially when carrying cargo, we prefer faster engagement.
On a positive note, we appreciated the motor’s power and the overall ease of pedaling as a result of its cadence sensor. E-bikes with this type of sensor do not require much effort; as long as the cranks are turning, the motor output remains consistent. As such, moving heavy loads of cargo requires roughly the same effort as riding with nothing on the rack.
Additionally, while I mentioned some functions of the Heybike app, I have not covered its full scope. In addition to allowing users to customize the bike’s maximum speed and the limits of each PAS setting, it allows users to track ride data, access turn-by-turn navigation using Apple or Google Maps, and check the current battery charge percentage.
One final point of critique concerns the bike’s cockpit layout, which feels cramped as a side effect of its handlebars. Some of its modules generally seemed oversized and difficult to reach.
We moved the position of the shifter and throttle lever to avoid accidentally triggering the throttle when shifting, but then its operation became somewhat awkward. There was no other option considering the large (but appreciated) module on the left handlebar for the lights, turn signals, and electronic horn.
In terms of accessories, Heybike offers a handrail attachment for child passengers and a handful of additional basket and rack options (at the time of writing). We tested the Thule Yepp Maxi child seat, which locked into place securely on the Hauler’s cargo rack, but at least now, Heybike does not sell seating options.
Overall, the Hauler’s ride quality was a blend of positive and negative elements. We appreciated its comfort and overall pedal experience, but there were many areas with room for improvement. Generally, this was not unexpected, as it is not uncommon with e-bikes attempting to offer plentiful features while keeping a low price.