The suspension is stiff and supportive, which makes it great for climbing and stable on descents, though it’s not as plush as some other setups. Our test bike came with an air spacer in the front fork, and we preferred the ride after removing it.
More than anything, we were pleasantly surprised by the bike’s agility. The 38mm stanchions and longer wheelbase make it appear larger than it feels to ride, offering better-than-expected maneuverability.
This serves as a reminder: the bike’s sizing runs large, and for the first time, I think I would have been better off on a medium rather than the large we tested. Be sure to consult the geometry chart to find the best fit for your preferences.
The brakes worked reliably. SRAM’s DB8 4-piston hydraulics have all the stopping power you need to stop in a hurry, and they have operated just fine over all of our testing. Not having a lot to talk about where the brakes are concerned is a plus when I’m reviewing a bike.
The mixed-wheel setup felt like a good choice on this bike. Since it did feel a little large to us, it was nice to have the more agil feel of a 27.5-inch tire in the rear. Overall though, the bike just felt very stable with the larger-than-most wheelbase and nice tire setup.
On a final note, I have a cool story to share. Some people hesitate to buy a direct-to-consumer (DTC) bike because they’re unsure about service options. Canyon, however, handles this well.
Their website provides a network of mechanics with decent service coverage, and many shops familiar with other Bosch motors should be able to work on this one, too—though I’d recommend calling ahead of purchase just to verify that. If you need assistance with other parts, Canyon’s team is very responsive.
Because this is a pass-along media bike, sometimes we encounter surprises that surface during testing. Fun for us, right?
With this bike, we needed a replacement main pivot nut and screw. We reached out to a helpful representative at Canyon named Jake, who went through a “miscellaneous bin” to find the part and sent it to us via FedEx Express—all at no charge and without us mentioning we were e-bike reviewers. That’s great service and a reassuring sign that Canyon cares about its customers.
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